FAQ

When will my item arrive?
Your item will usually arrive within 3-4 business days from the moment it has shipped. This does not include any delays which are out of our control, such as customs delays, unusual weather conditions, etc.

Is shipping free?
Shipping is completely free of charge. We ship either by FedEx or USPS Express, both are fully insured and have tracking numbers for your convenience.

Can I return the item?
Sure, in case you don't like your item for any reason you can return it within 30 days for a full refund, no questions asked. Item must be in its original condition upon our inspection in order to receive the refund. Customized items will not be refunded.

How come the price is so low?
As a 3rd generation in the Diamond industry we control every aspect of diamond and jewelry manufacturing. We have offices in all the major Diamond Exchanges, and by cutting out all middle men we are able to supply diamonds at wholesale prices directly from our mining partners. As a customer you save up to 70% compared to retail shops.

Can I order the ring in a different metal or carat?
Being the direct manufacturers of the jewelry we are able to offer our customers a wide range of customization options, including upgrade to Platinum or 18k Gold, Matte Finish, ring sizing, Laser engraving etc'. Please contact us prior to making an order for price quotes on customization options.

Will I have to pay VAT/Taxes?
Customers are responsible to cover any charges of their local customs fees, taxes and other payments which may apply. It's your responsibility to check about these charges prior to making an order.

Are the diamonds real?
All our diamonds are real, earth mined and natural. Our diamonds are conflict free and subject to the Kimberly Process to insure no blood diamonds are used. Each diamond is closely inspected by one of our gemologists so only the best diamonds with perfect symmetry, fire and sparkle are chosen. We offer certification on every diamond we sell issued by leading gemological laboratories worldwide.

How can I know which ring size to order?
To check the best ring size for you please log on to:
www.findmyringsize.com

How can I contact you if I have any further questions?
You can contact us through:
Skype: Diamonds.ltd1
US Phone Number: 1-888-673-3608
Or Chat On-line with one of our Gemmologist